Refunds & Cancellation
We understand that plans can change. Our flexible cancellation policy is designed to be fair and transparent, giving you peace of mind when booking your next adventure.
Cancellation Policy Overview
Free Cancellation
Up to 48 hours after booking
Easy Rescheduling
Subject to availability
Quick Refunds
Processed within 7-14 days
Cancellation Fees Structure
45+ days before departure
Cancellation fee applies based on departure date
30-44 days before departure
Cancellation fee applies based on departure date
15-29 days before departure
Cancellation fee applies based on departure date
7-14 days before departure
Cancellation fee applies based on departure date
Less than 7 days
Cancellation fee applies based on departure date
Special Circumstances
Medical Emergencies
Full refund available with valid medical certificate
Natural Disasters
100% refund or free rescheduling for force majeure events
Visa Rejection
Full refund minus processing fees with rejection letter
Government Restrictions
Complete refund for travel bans or restrictions
Important Notes
Peak Season
Different cancellation terms may apply during peak seasons
Payment Method
Refunds processed to original payment method only
Processing Time
Bank processing may take additional 3-5 business days
Documentation
Supporting documents required for special circumstances
How to Request a Refund
Submit Request
Contact us with your booking details and cancellation reason
Review Process
Our team reviews your request within 2-3 business days
Refund Calculation
Refund amount calculated based on our cancellation policy
Processing
Refund processed to original payment method within 7-14 days
Need Help with Cancellation?
Our customer service team is here to assist you with cancellations and refunds
Call Us
8755404563
Mon - Sun: 9AM - 9PM
Email Us
cancellations@jaurneotouragra.com
Response within 24 hours
Online Form
Submit cancellation request
Quick and easy process